JLC is a major trading company specializing in laser application equipment as well as lasers and has been serving the needs of Japanese customers since 1968. JLC has established a “Global Communications Network” primarily to provide information on laser technologies and to offer various lasers for scientific research and general use. JLC continually strives to provide integrated light solutions to light up the future.
For Mr. Tsuruta, manager at JLC, the consulting work together with a founded overview of the products and services is most important, as the Japanese market is looking for a complete solution. This requires information about the details of specific microfabrication processes in very different applications. Besides an overview of the system, software, photoresins and processes, it is thus necessary to show a portfolio of various customer applications.
First-hand information for personal consultation and online communication
Mr. Tsuruta summarizes that Japanese customers especially appreciate first-rate service and support. Overcoming language barriers in the information that a company provides is not only important in personal consulting. It is also crucial for a person’s first contact with a company via the website. With the addition of Japanese to the language portfolio on nanoscribe.com, Nanoscribe emphasizes the company's commitment to customers and partners in Japan.
“Nanoscribe stands out for fantastic products and competent employees who provide first-class support. From systems, materials, software and processes to service and support, everything is excellent”, Mr. Tsuruta explains. “The addition of the Japanese language to the Nanoscribe website once more demonstrates Nanoscribe's high standards for its own products and services”, the manager at JLC concludes.
